/* ════════════════════════════════════════════════════════════════════════
   v11.6 — Report a complaint (pairs with js/v11-complaint.js)
   ════════════════════════════════════════════════════════════════════════ */
.v11c{font-family:var(--rd-body);color:var(--rd-ink);background:var(--rd-bg);-webkit-font-smoothing:antialiased;position:relative}
.v11c *{box-sizing:border-box}
.v11c h1,.v11c h2,.v11c h3{font-family:var(--rd-head);letter-spacing:-.01em}
.v11c-ic{flex-shrink:0;display:block}
.v11c-sr{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}
.v11c-wrap{max-width:1240px;margin:0 auto;padding:0 32px}

/* hero */
.v11c-hero{background:#10281F;color:#fff}
.v11c-hero .v11c-wrap{padding-top:26px;padding-bottom:96px}
.v11c-crumb{font-size:13px;color:#A9C7BA}
.v11c-crumb a{color:#CFE1D9;text-decoration:none}
.v11c-crumb a:hover{color:#fff;text-decoration:underline}
.v11c-hero h1{margin:8px 0 6px;font-size:38px;font-weight:800;line-height:1.15;color:#fff}
.v11c-hero p{margin:0 0 18px;color:#C9DDD3;font-size:16px;max-width:720px;line-height:1.55}
.v11c-chips-h{list-style:none;margin:0;padding:0;display:flex;flex-wrap:wrap;gap:8px}
.v11c-chips-h li{display:inline-flex;align-items:center;gap:8px;padding:8px 13px;border-radius:999px;background:rgba(255,255,255,.1);font-size:13.5px;font-weight:600}
.v11c-chips-h .v11c-ic{color:var(--rd-y)}
.v11c-donepage .v11c-hero .v11c-wrap{padding-bottom:84px}

/* layout */
.v11c-main{margin-top:-64px;padding-bottom:56px}
.v11c-layout{display:grid;grid-template-columns:minmax(0,1fr) 340px;gap:22px;align-items:start}
.v11c-card{position:relative;background:#fff;border:1px solid var(--rd-line);border-radius:24px;padding:30px 34px;box-shadow:0 18px 44px rgba(15,61,51,.10);min-width:0}

/* stepper */
.v11c-steps{list-style:none;margin:0 0 8px;padding:0;display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:8px}
.v11c-steps li{display:flex;flex-direction:column;gap:8px;min-width:0}
.v11c-sbar{height:5px;border-radius:999px;background:var(--rd-line);overflow:hidden}
.v11c-sbar i{display:block;height:100%;width:0;background:var(--rd-g);border-radius:999px}
.v11c-sbar i.full{width:100%}
.v11c-sbar i.grow{animation:v11cBar .55s cubic-bezier(.2,.7,.2,1) .05s both}
@keyframes v11cBar{from{width:0}to{width:100%}}
.v11c-sl,.v11c-sl>button{display:flex;align-items:center;gap:8px;min-width:0}
.v11c-sl>button{background:none;border:0;padding:0;margin:0;font:inherit;color:inherit;cursor:pointer;min-height:32px;text-align:left}
.v11c-sl>button:hover .v11c-stxt{text-decoration:underline}
.v11c-dot{width:26px;height:26px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:12.5px;font-weight:800;background:#EEF2F0;color:var(--rd-mut);flex-shrink:0;transition:background-color .35s,color .35s}
.v11c-steps .cur .v11c-dot{background:var(--rd-g);color:#fff}
.v11c-steps .done .v11c-dot{background:#E3F1E8;color:#1C5A35}
.v11c-stxt{font-size:13.5px;font-weight:600;color:var(--rd-mut);line-height:1.25}
.v11c-steps .cur .v11c-stxt{font-weight:800;color:var(--rd-ink)}

/* card head */
.v11c-head{display:flex;justify-content:space-between;align-items:center;gap:10px;flex-wrap:wrap;margin:18px 0 22px}
.v11c-k{font-size:12.5px;font-weight:800;letter-spacing:.08em;color:#166B4A}
.v11c-head h2{margin:4px 0 0;font-size:26px;font-weight:800;outline:0}
.v11c-saved{display:inline-flex;align-items:center;gap:6px;font-size:13px;font-weight:600;color:#1C5A35;background:#E3F1E8;padding:6px 11px;border-radius:999px;transition:opacity .3s}

/* fields */
.v11c-pane{display:flex;flex-direction:column;gap:22px}
.v11c-field{border:0;margin:0;padding:0;min-width:0;display:flex;flex-direction:column;gap:8px}
.v11c-label{font-size:14.5px;font-weight:700;padding:0;color:var(--rd-ink)}
legend.v11c-label{margin-bottom:10px}
.v11c-opt{font-weight:500;color:var(--rd-mut);font-size:13px}
.v11c-hint{margin:0;font-size:13px;color:var(--rd-mut);line-height:1.5}
.v11c-hint.top{margin-top:-4px}
.v11c-sub{margin:-4px 0 10px;font-size:13px;color:var(--rd-mut)}
.v11c-muted{margin:0;font-size:14px;color:var(--rd-mut);padding:14px;border:1px dashed var(--rd-line2);border-radius:14px;background:#F8FBF9}
.v11c-in,.v11c-ta{width:100%;border:1px solid var(--rd-line2);border-radius:12px;font:500 16px var(--rd-body);color:var(--rd-ink);background:#fff;transition:border-color .2s,box-shadow .2s}
.v11c-in{height:52px;padding:0 14px}
.v11c-ta{padding:14px;line-height:1.55;resize:vertical;min-height:150px}
.v11c-in:focus,.v11c-ta:focus{outline:0;border-color:var(--rd-g);box-shadow:0 0 0 3px rgba(15,61,51,.14)}
.v11c-count{align-self:flex-end;font-size:12.5px;font-weight:500;color:var(--rd-mut)}
.v11c-msg{display:none;margin:0;font-size:13.5px;font-weight:600;color:#A3271B}
.v11c-field.bad .v11c-msg{display:block}
.v11c-field.bad .v11c-in,.v11c-field.bad .v11c-ta{border-color:#C2413A;box-shadow:0 0 0 3px rgba(194,65,58,.12)}
.v11c-field.bad .v11c-chips,.v11c-field.bad .v11c-issues{border-radius:16px;box-shadow:0 0 0 2px rgba(194,65,58,.35);padding:6px}
.v11c-note{display:flex;gap:10px;align-items:center;padding:12px 14px;border-radius:14px;background:#E7F0EC;font-size:13.5px;color:var(--rd-g);line-height:1.45}

/* email / phone */
.v11c-seg{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:6px;padding:5px;border-radius:14px;background:#EEF2F0}
.v11c-seg button{min-height:46px;border:0;border-radius:10px;font:700 15px var(--rd-body);background:transparent;color:var(--rd-g);cursor:pointer;transition:background-color .2s,box-shadow .2s}
.v11c-seg button.on{background:#fff;box-shadow:0 1px 4px rgba(15,61,51,.15)}

/* buttons that can be picked */
.v11c button{-webkit-tap-highlight-color:transparent}
.v11c button:focus-visible,.v11c-up-btn:focus-within,.v11c summary:focus-visible,.v11c a:focus-visible{outline:3px solid var(--rd-y);outline-offset:2px}
.v11c-chips{display:flex;flex-wrap:wrap;gap:8px}
.v11c-dist{min-height:46px;padding:0 18px;border-radius:999px;border:1.5px solid var(--rd-line2);background:#fff;color:var(--rd-ink);font:700 15px var(--rd-body);cursor:pointer;transition:background-color .2s,border-color .2s,color .2s,transform .15s}
.v11c-dist:hover{border-color:var(--rd-g)}
.v11c-dist.on{background:var(--rd-g);border-color:var(--rd-g);color:#fff}
.v11c-cos{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px}
.v11c-co{display:flex;align-items:center;gap:12px;padding:12px;min-height:66px;border-radius:14px;border:1.5px solid var(--rd-line);background:#fff;text-align:left;font:inherit;color:var(--rd-ink);cursor:pointer;min-width:0;transition:background-color .2s,border-color .2s,transform .15s}
.v11c-co:hover{border-color:#B9CCC4}
.v11c-co.on{background:#E7F0EC;border-color:var(--rd-g)}
.v11c-logo{position:relative;width:40px;height:40px;border-radius:10px;background:#E7F0EC;color:var(--rd-g);display:flex;align-items:center;justify-content:center;font:800 13px var(--rd-head);flex-shrink:0;overflow:hidden}
.v11c-logo img{position:absolute;inset:0;width:100%;height:100%;object-fit:cover;background:#fff}
.v11c-co.on .v11c-logo{background:var(--rd-g);color:var(--rd-y)}
.v11c-co.none .v11c-logo{background:#F1F4F2;color:var(--rd-mut)}
.v11c-co.none.on .v11c-logo{background:var(--rd-g);color:var(--rd-y)}
.v11c-cot{min-width:0}
.v11c-cot b{display:block;font-size:14px;line-height:1.3;overflow-wrap:anywhere}
.v11c-cot small{display:block;font-size:12.5px;color:var(--rd-mut);margin-top:2px}
.v11c-issues{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}
.v11c-iss{position:relative;display:flex;align-items:center;gap:12px;padding:10px 40px 10px 12px;min-height:56px;border-radius:14px;border:1.5px solid var(--rd-line);background:#fff;text-align:left;font:600 14.5px var(--rd-body);color:var(--rd-ink);cursor:pointer;transition:background-color .2s,border-color .2s,transform .15s}
.v11c-iss:hover{border-color:#B9CCC4}
.v11c-iss-ic{width:34px;height:34px;border-radius:10px;background:#EEF2F0;color:var(--rd-g);display:flex;align-items:center;justify-content:center;flex-shrink:0;transition:background-color .2s,color .2s}
.v11c-tick{position:absolute;right:12px;top:50%;width:20px;height:20px;margin-top:-10px;border-radius:50%;background:var(--rd-g);color:#fff;display:flex;align-items:center;justify-content:center;opacity:0;transform:scale(.5);transition:opacity .2s,transform .25s cubic-bezier(.2,.8,.2,1.3)}
.v11c-iss.on{background:#E7F0EC;border-color:var(--rd-g)}
.v11c-iss.on .v11c-iss-ic{background:var(--rd-g);color:var(--rd-y)}
.v11c-iss.on .v11c-tick{opacity:1;transform:scale(1)}
.v11c-dist:active,.v11c-co:active,.v11c-iss:active,.v11c-btn:active:not(:disabled){transform:scale(.98)}
#v11c-other[hidden]{display:none}

/* photos and documents */
.v11c-tip{display:flex;gap:10px;align-items:flex-start;padding:12px 14px;border-radius:14px;background:var(--rd-ytint);font-size:13.5px;line-height:1.5;color:#3A3015}
.v11c-tip .v11c-ic{color:var(--rd-ybrown);margin-top:1px}
.v11c-drop{border:2px dashed #B9CCC4;border-radius:18px;padding:16px;background:#F8FBF9;display:flex;flex-direction:column;gap:12px;transition:background-color .2s,border-color .2s}
.v11c-drop.on{border-color:var(--rd-g);background:#E7F0EC}
.v11c-up-btns{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}
.v11c-up-btn{position:relative;overflow:hidden;display:flex;align-items:center;justify-content:center;gap:10px;min-height:56px;padding:0 14px;border-radius:14px;border:1.5px solid var(--rd-g);background:#fff;color:var(--rd-g);font:800 15.5px var(--rd-head);cursor:pointer;text-align:center;transition:background-color .2s,transform .15s}
.v11c-up-btn:hover{background:#F1F6F3}
.v11c-up-btn.primary{background:var(--rd-g);color:#fff}
.v11c-up-btn.primary:hover{background:#0B3129}
.v11c-up-btn.primary .v11c-ic{color:var(--rd-y)}
.v11c-up-btn input{position:absolute;inset:0;width:100%;height:100%;opacity:0;cursor:pointer;font-size:0}
.v11c-drop-hint,.v11c-drop-rules{text-align:center;font-size:13px;color:var(--rd-mut)}
.v11c-drop-rules{font-size:12.5px}
#v11c-files:empty{display:none}
#v11c-files{display:flex;flex-direction:column;gap:8px}
.v11c-err{display:flex;gap:10px;align-items:flex-start;padding:10px 12px;border-radius:12px;background:#FDECEA;color:#7A1E14;font-size:13.5px;line-height:1.45;animation:v11cUp .3s ease both}
.v11c-err .v11c-ic{color:#A3271B;margin-top:1px}
.v11c-fcount{margin:0;font-size:13px;font-weight:700;color:var(--rd-g)}
.v11c-flist{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:8px}
.v11c-flist li{display:flex;align-items:center;gap:12px;padding:8px 8px 8px 8px;border-radius:12px;background:#fff;border:1px solid var(--rd-line);min-width:0}
.v11c-flist li.v11c-new{animation:v11cUp .35s cubic-bezier(.2,.7,.2,1) both}
.v11c-thumb{position:relative;width:48px;height:48px;border-radius:10px;overflow:hidden;flex-shrink:0;background:#EEF2F0;color:var(--rd-g);display:flex;flex-direction:column;align-items:center;justify-content:center;gap:1px}
.v11c-thumb img{position:absolute;inset:0;width:100%;height:100%;object-fit:cover}
.v11c-thumb b{font-size:9.5px;letter-spacing:.04em}
.v11c-thumb:not(.noimg) b{display:none}
.v11c-thumb.pdf{background:#FDECEA;color:#A3271B}
.v11c-thumb.word{background:#E6EEFB;color:#1F4E9A}
.v11c-fmeta{flex:1;min-width:0}
.v11c-fmeta b{display:block;font-size:14px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.v11c-fmeta small{font-size:12.5px;color:var(--rd-mut)}
.v11c-ok{display:inline-flex;align-items:center;gap:4px;font-size:12.5px;font-weight:700;color:#1C5A35;flex-shrink:0}
.v11c-rm{width:44px;height:44px;border-radius:10px;border:0;background:#F1F4F2;color:var(--rd-mut);display:flex;align-items:center;justify-content:center;flex-shrink:0;cursor:pointer;transition:background-color .2s,color .2s}
.v11c-rm:hover{background:#FDECEA;color:#A3271B}

/* review */
.v11c-rev{border:1px solid var(--rd-line);border-radius:16px;padding:4px 16px}
.v11c-rev-h{display:flex;justify-content:space-between;align-items:center;padding:12px 0 4px}
.v11c-rev-h b{font:800 15.5px var(--rd-head)}
.v11c-rev-h button{border:0;background:none;font:700 14px var(--rd-body);color:var(--rd-g);text-decoration:underline;min-height:44px;padding:0 4px;cursor:pointer}
.v11c-row{display:flex;justify-content:space-between;gap:14px;padding:12px 0;border-bottom:1px solid #EEF2F0;font-size:14.5px}
.v11c-row:last-child{border-bottom:0}
.v11c-row span{color:var(--rd-mut);flex-shrink:0}
.v11c-row b{text-align:right;overflow-wrap:anywhere;min-width:0}
.v11c-row b.pre{white-space:pre-wrap;font-weight:600;text-align:left;max-height:180px;overflow:auto}
.v11c-declare{display:flex;gap:12px;align-items:flex-start;padding:14px;border-radius:14px;background:var(--rd-bg);border:1.5px solid transparent;font-size:14px;line-height:1.5;color:#24342F;cursor:pointer;transition:border-color .2s,background-color .2s}
.v11c-declare input{width:22px;height:22px;accent-color:var(--rd-g);flex-shrink:0;margin:1px 0 0;cursor:pointer}
.v11c-declare.bad{border-color:#C2413A;background:#FDF3F2;animation:v11cShake .4s}
.v11c-sending{display:flex;flex-direction:column;gap:8px;animation:v11cUp .3s ease both}
.v11c-sending span{font-size:14px;font-weight:700;color:var(--rd-g)}
.v11c-sending i{display:block;height:6px;border-radius:999px;background:var(--rd-line);overflow:hidden}
.v11c-sending i b{display:block;height:100%;width:100%;background:var(--rd-g);border-radius:999px;transform-origin:left;animation:v11cLoad 6s cubic-bezier(.1,.6,.2,1) both}
.v11c-sending.held{animation:none}
.v11c-sending.held i b{animation:v11cLoadEnd 1s cubic-bezier(.4,0,.2,1) both}
@keyframes v11cLoadEnd{from{transform:scaleX(.55)}to{transform:scaleX(1)}}
@keyframes v11cLoad{0%{transform:scaleX(0)}40%{transform:scaleX(.7)}100%{transform:scaleX(.95)}}

/* while sending: the form fades back and the status sits in the middle of the screen */
.v11c-cover{position:absolute;inset:0;border-radius:inherit;background:rgba(255,255,255,.72);-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);z-index:5;animation:v11cFade .25s ease both}
.v11c-cover.held{animation:none}
@keyframes v11cFade{from{opacity:0}to{opacity:1}}
.v11c-card .v11c-sending{position:fixed;left:50%;top:50%;transform:translate(-50%,-50%);z-index:60;width:min(360px,calc(100vw - 40px));background:#fff;border:1px solid var(--rd-line);border-radius:20px;padding:22px 20px 20px;box-shadow:0 24px 60px rgba(15,61,51,.22);align-items:center;text-align:center;gap:12px;animation:v11cPopIn .3s cubic-bezier(.2,.8,.2,1.1) both}
.v11c-card .v11c-sending.held{animation:none}
.v11c-card .v11c-sending i{width:100%}
.v11c-send-ic{width:40px;height:40px;border-radius:50%;border:3.5px solid #E1E8E5;border-top-color:var(--rd-g);animation:v11cSpin .8s linear infinite}
@keyframes v11cPopIn{from{opacity:0;transform:translate(-50%,-46%) scale(.96)}to{opacity:1;transform:translate(-50%,-50%)}}

/* actions */
.v11c-actions{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-top:26px;padding-top:20px;border-top:1px solid #EEF2F0}
.v11c-nexthint{font-size:14px;color:var(--rd-mut);margin-left:auto}
.v11c-btn{display:inline-flex;align-items:center;justify-content:center;gap:10px;min-height:52px;padding:0 24px;border-radius:12px;font:800 16px var(--rd-head);cursor:pointer;border:0;text-decoration:none;transition:background-color .2s,opacity .2s,transform .15s}
.v11c-btn.primary{background:var(--rd-g);color:#fff}
.v11c-btn.primary .v11c-ic{color:var(--rd-y)}
.v11c-btn.primary:hover:not(:disabled){background:#0B3129}
.v11c-btn.ghost{background:#fff;color:var(--rd-g);border:1px solid var(--rd-line2);font:700 15px var(--rd-body);padding:0 18px}
.v11c-btn.ghost:hover:not(:disabled){background:#F1F6F3}
.v11c-btn:disabled{opacity:.55;cursor:not-allowed}
.v11c-btn[aria-busy="true"]{opacity:.9;cursor:progress}
.v11c-spin{width:18px;height:18px;border-radius:50%;border:2.5px solid rgba(255,255,255,.35);border-top-color:#fff;animation:v11cSpin .8s linear infinite;flex-shrink:0}
@keyframes v11cSpin{to{transform:rotate(360deg)}}
.v11c-bar{display:none}

/* side */
.v11c-side{display:flex;flex-direction:column;gap:16px}
.v11c-box{background:#fff;border:1px solid var(--rd-line);border-radius:22px;padding:22px}
.v11c-box h2{margin:0 0 14px;font-size:18px;font-weight:800}
.v11c-box.dark{background:#10281F;border-color:#10281F;color:#fff}
.v11c-box.dark h2{color:#fff}
.v11c-after{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:14px}
.v11c-after li{display:flex;gap:12px}
.v11c-after li>span{width:28px;height:28px;border-radius:50%;background:#E7F0EC;color:var(--rd-g);font-size:13px;font-weight:800;display:flex;align-items:center;justify-content:center;flex-shrink:0}
.v11c-after li>span.on{background:var(--rd-g);color:#fff}
.v11c-after b{display:block;font-size:14.5px}
.v11c-after small{font-size:13.5px;color:var(--rd-mut)}
.v11c-know{margin:0;padding:0 0 0 18px;display:flex;flex-direction:column;gap:8px;font-size:14px;line-height:1.5}
.v11c-box.dark .v11c-know{color:#C9DDD3}
.v11c-more{display:none}
.v11c-more details{background:#fff;border:1px solid var(--rd-line);border-radius:18px;margin-bottom:10px}
.v11c-more summary{list-style:none;display:flex;align-items:center;justify-content:space-between;gap:10px;min-height:56px;padding:0 18px;font:800 15.5px var(--rd-head);color:var(--rd-ink);cursor:pointer}
.v11c-more summary::-webkit-details-marker{display:none}
.v11c-more summary .v11c-ic{color:var(--rd-g);transition:transform .25s}
.v11c-more details[open] summary .v11c-ic{transform:rotate(180deg)}
.v11c-more .v11c-after,.v11c-more .v11c-know{padding:0 18px 16px}
.v11c-more .v11c-know{padding-left:38px;color:#3E524C}

/* success */
.v11c-done{max-width:760px;margin:0 auto;display:flex;flex-direction:column;align-items:center;text-align:center;gap:14px;padding:40px 34px 34px}
.v11c-ok-ic{position:relative;width:104px;height:104px;display:flex;align-items:center;justify-content:center}
.v11c-ok-ic i{position:absolute;inset:0;border-radius:50%}
.v11c-ok-ic .ring{background:#CFE6D7;animation:v11cRing 1.1s ease-out 1s both}
.v11c-ok-ic .disc{background:#E3F1E8;animation:v11cDisc .5s cubic-bezier(.2,.8,.2,1.2) both}
.v11c-ok-ic svg{position:relative}
.v11c-ok-ic .c{stroke-dasharray:277;stroke-dashoffset:277;animation:v11cDraw .7s cubic-bezier(.65,0,.35,1) .15s forwards}
.v11c-ok-ic .k{stroke-dasharray:48;stroke-dashoffset:48;animation:v11cDraw .4s cubic-bezier(.65,0,.35,1) .75s forwards}
.v11c-done h2{margin:0;font-size:28px;font-weight:800}
.v11c-done>p{margin:0;font-size:15.5px;color:#3E524C;max-width:480px;line-height:1.55}
.v11c-done .r1,.v11c-done .r2,.v11c-done .r3,.v11c-done .r4,.v11c-done .r5,.v11c-done .r6{animation:v11cUp .55s cubic-bezier(.2,.7,.2,1) both}
.v11c-done .r1{animation-delay:.8s}.v11c-done .r2{animation-delay:.88s}.v11c-done .r3{animation-delay:.96s}
.v11c-done .r4{animation-delay:1.04s}.v11c-done .r5{animation-delay:1.12s}.v11c-done .r6{animation-delay:1.5s}
.v11c-ref{display:flex;align-items:center;gap:14px;padding:12px 12px 12px 20px;border-radius:16px;background:var(--rd-bg);border:1px solid var(--rd-line);text-align:left;max-width:100%}
.v11c-ref small{display:block;font-size:11.5px;font-weight:800;letter-spacing:.08em;color:var(--rd-mut)}
.v11c-ref b{font:800 21px var(--rd-head);color:var(--rd-g);overflow-wrap:anywhere}
.v11c-copy{display:inline-flex;align-items:center;gap:8px;min-height:44px;padding:0 14px;border-radius:12px;border:1px solid var(--rd-line2);background:#fff;font:700 14px var(--rd-body);color:var(--rd-g);cursor:pointer;flex-shrink:0;transition:background-color .2s}
.v11c-copy.ok{background:#E3F1E8}
.v11c-date{font-size:13px;color:var(--rd-mut)}
.v11c-warnwrap{width:100%;max-width:480px;text-align:left}
.v11c-track{width:100%;max-width:480px;margin-top:8px;text-align:left;border:1px solid var(--rd-line);border-radius:18px;padding:18px 18px 6px;background:#fff}
.v11c-track h3{margin:0 0 12px;font-size:15.5px;font-weight:800}
.v11c-track ol{list-style:none;margin:0;padding:0}
.v11c-track li{position:relative;display:flex;gap:14px;padding-bottom:14px;animation:v11cUp .5s cubic-bezier(.2,.7,.2,1) both}
.v11c-tdot{width:28px;height:28px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:12.5px;font-weight:800;background:#EEF2F0;color:var(--rd-mut);flex-shrink:0;position:relative;z-index:1}
.v11c-tdot.on{background:#1C5A35;color:#fff}
.v11c-tline{position:absolute;left:13px;top:32px;bottom:2px;width:2px;background:var(--rd-line);transform-origin:top;animation:v11cGrow .5s ease-out both}
.v11c-track b{display:block;font-size:14.5px}
.v11c-track small{font-size:13.5px;color:var(--rd-mut)}
.v11c-keep{display:flex;gap:8px;align-items:flex-start;margin:0;max-width:480px;font-size:13.5px;color:var(--rd-mut);text-align:left;line-height:1.5}
.v11c-keep .v11c-ic{color:var(--rd-g);margin-top:1px}
.v11c-done-acts{display:flex;flex-wrap:wrap;justify-content:center;gap:10px;margin-top:6px}
.v11c-done.v11c-wait,.v11c-done.v11c-wait *{animation-play-state:paused!important}
.v11c-done.still *,.v11c-done.still{animation:none!important}
.v11c-done.still .c,.v11c-done.still .k{stroke-dashoffset:0}
.v11c-done.still .ring{opacity:0}

/* motion */
@keyframes v11cInF{from{opacity:0;transform:translateX(32px)}to{opacity:1;transform:none}}
@keyframes v11cInB{from{opacity:0;transform:translateX(-32px)}to{opacity:1;transform:none}}
@keyframes v11cUp{from{opacity:0;transform:translateY(12px)}to{opacity:1;transform:none}}
@keyframes v11cDraw{to{stroke-dashoffset:0}}
@keyframes v11cDisc{from{transform:scale(.4);opacity:0}to{transform:scale(1);opacity:1}}
@keyframes v11cRing{0%{transform:scale(1);opacity:.45}100%{transform:scale(1.7);opacity:0}}
@keyframes v11cGrow{from{transform:scaleY(0)}to{transform:scaleY(1)}}
@keyframes v11cShake{0%,100%{transform:none}20%{transform:translateX(-6px)}40%{transform:translateX(6px)}60%{transform:translateX(-4px)}80%{transform:translateX(4px)}}
.v11c-fwd{animation:v11cInF .42s cubic-bezier(.2,.7,.2,1) both}
.v11c-back{animation:v11cInB .42s cubic-bezier(.2,.7,.2,1) both}
.v11c-enter{animation:v11cUp .45s cubic-bezier(.2,.7,.2,1) both}
.v11c-fwd>*,.v11c-back>*,.v11c-enter>*{animation:v11cUp .45s cubic-bezier(.2,.7,.2,1) both}
.v11c-pane>*:nth-child(2){animation-delay:.06s}.v11c-pane>*:nth-child(3){animation-delay:.12s}
.v11c-pane>*:nth-child(4){animation-delay:.18s}.v11c-pane>*:nth-child(5){animation-delay:.24s}.v11c-pane>*:nth-child(n+6){animation-delay:.3s}
.v11c-rise{animation:v11cUp .35s cubic-bezier(.2,.7,.2,1) both}
.v11c-shake{animation:v11cShake .4s}
@media (prefers-reduced-motion:reduce){
  .v11c *,.v11c{animation:none!important;transition:none!important}
  .v11c-ok-ic .c,.v11c-ok-ic .k{stroke-dashoffset:0}
  .v11c-ok-ic .ring{opacity:0}
}

/* tablet */
@media (max-width:1080px){
  .v11c-layout{grid-template-columns:1fr}
  .v11c-side{display:none}
  .v11c-more{display:block}
  .v11c-cos{grid-template-columns:repeat(2,minmax(0,1fr))}
}
/* phone */
@media (max-width:760px){
  .v11c-wrap{padding:0 14px}
  .v11c-hero .v11c-wrap{padding-top:16px;padding-bottom:76px}
  .v11c-donepage .v11c-hero .v11c-wrap{padding-bottom:70px}
  .v11c-hero h1{font-size:28px}
  .v11c-hero p{font-size:14.5px;margin-bottom:12px}
  .v11c-chips-h li{font-size:12.5px;padding:6px 10px}
  .v11c-main{padding-bottom:24px}
  .v11c-card{padding:20px 18px;border-radius:20px}
  .v11c-stxt{display:none}
  .v11c-steps .cur .v11c-stxt{display:none}
  .v11c-head{margin:14px 0 18px}
  .v11c-head h2{font-size:22px}
  .v11c-saved{font-size:12px;padding:5px 9px}
  .v11c-cos,.v11c-issues,.v11c-up-btns{grid-template-columns:1fr}
  .v11c-co,.v11c-iss{min-height:60px}
  .v11c-drop-hint{display:none}
  .v11c-actions{display:none}
  .v11c-row{flex-direction:column;gap:2px}
  .v11c-row b{text-align:left}
  .v11c-ok{display:none}
  .v11c-bar{display:flex;position:sticky;bottom:0;z-index:30;gap:10px;align-items:center;padding:12px 14px calc(14px + env(safe-area-inset-bottom));background:rgba(255,255,255,.97);border-top:1px solid var(--rd-line);border-radius:18px 18px 0 0;box-shadow:0 -10px 30px rgba(15,61,51,.10);-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px)}
  .v11c-bar .v11c-btn.icon{width:52px;padding:0;flex-shrink:0}
  .v11c-bar-t{font-size:13px;color:var(--rd-mut);line-height:1.3;min-width:0}
  .v11c-bar-t b{display:block;color:var(--rd-ink)}
  .v11c-bar .v11c-btn.primary{margin-left:auto;padding:0 18px;border-radius:14px;flex-shrink:0}
  .v11c-done{padding:28px 18px 24px}
  .v11c-done h2{font-size:23px}
  .v11c-ref{flex-wrap:wrap;justify-content:center;text-align:center;padding:14px}
  .v11c-done-acts{flex-direction:column;width:100%}
  .v11c-done-acts .v11c-btn{width:100%}
}
@media (max-width:360px){
  .v11c-bar-t{display:none}
}